About orders
Q What should I do if I haven’t received the package yet?
A If you have the logistics number of your package, you can check it on our order inquiry page. If not, please contact our customer service staff at info@mazohome.com and we will contact you as soon as possible.
Q How do I pay for my order?
A Our website can support multiple payment methods, such as: VISA, Mastercard, AE, Apple Pay and Google Pay. Of course there is PayPal.
Q Is your website safe?
A You can rest assured that shopping in our online store is safe. We use the latest security systems and encryption software to keep your personal details such as name, address and bank details safe.
Q What should I do if I receive the wrong or damaged product?
A We are sorry to hear that you received an incorrect or damaged product. Please contact us as soon as possible at info@mazohome.com, please include your order number, the name/product code of the item you should receive and any further details. We will contact you within 3 working days to resolve your issue.
Q Can I modify the order content?
A Once you have placed your order you cannot amend any details, our warehouse team will receive the order directly and have already started processing your order.
About shipping
Q What methods can I choose to ship my goods?
A We only provide SF express shipping. If the order exceeds 300 yuan, you can enjoy free local shipping, otherwise you need to pay 30 yuan for shipping.
Q Are there any other areas where you can schedule delivery?
A We will only ship to the following areas: Hong Kong, Macau and Taiwan.
Q How long does shipping usually take?
A Usually after placing an order, you will receive the product in about 2-6 working days.
About returns and exchanges
Q Do you have return and exchange service?
A Items must be returned within 14 days of receipt
- Items must be in good condition
- Items must have all tags attached and be in original packaging
- Items must be returned to our returns center
Return address:
Room 7, 1st Floor, Bowei Building,
No. 12 Tak Yip Street,
Yuen Long,
Hongkong
Q Will you refund the shipping cost of the goods?
A Sorry, we do not offer free returns. Any return costs will be at your own expense.
Q What should I do if I receive the wrong or damaged product?
A We are sorry to hear that you received a damaged product. Contact us at info@mazohome.com within 14 days of purchase with a picture of the faulty product and we will contact you to resolve the issue.
Q How long is the typical processing time?
A We will process your return as quickly as possible, but sometimes it can take up to 14 days to process your refund after you return the item to us. If you have not received a refund 14 days after returning the item, please contact us at info@mazohome.com and provide proof of the postage information from your return receipt and we will investigate further.
Q How can I check the status of my return or exchange?
A Once we receive your return, you will receive an email notification. You will then also receive an email from us stating that your refund has been processed. Please note that payments may take 3-5 business days to appear in your account, depending on the card issuer.